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Acceptable Use Policy

Last updated August 2022

About our policies

This Acceptable Use Policy (“AUP” or “Policy”) describes actions by Users that are mandated or prohibited by ShopFather LLC (collectively with its subsidiaries, parents and other affiliates). “Users” mean buyers, sellers, customers, partners of ShopFather platform and it end users.

If you encounter content or a business that you believe violates any of the below policies, please report it immediately by emailing [email protected]. Please note that most transactions-related issues or questions (such as refunds for products and services) need to be resolved directly between users and businesses. We will not arbitrate disputes.

Profile and Registration

You agree to use your real business name in your profile on ShopFather platform https://t.me/ShopsFatherBot to help build trust with the users that you communicate with. Your business name, logo, description, and assets shown to users cannot feature content that is mature, offensive or illegal. All of the business information provided to end users (such as business name, branding assets, website and contact information) must be accurate and up-to-date.

Privacy and security

ShopFather LLC wants users to trust that information about them and their goods (phisical and digital) will be respected and handled with appropriate care. All businesses using ShopFather platform must be transparent in how they handle user data (e.g., information provided by a user, collected about a user or user's device). If Google Communication Services enables you to provide a link to your privacy policy, you must provide a link to your privacy policy and comprehensively disclose how your messaging service collects, uses, and shares user data, including the types of parties with whom you shared user data. You must limit your data collection and use to the activities described in your disclosure.

Please note that we prohibit collection and use of personal and confidential information, such as national identification number or social security number, payment and financial data (e.g., credit card and bank account numbers), answers to security questions, or passwords outside of a secure flow. When agents are sending such information, they must appropriately obfuscate or mask it (e.g. only displaying the last 4 digits of a credit card number).

Do not use any information about the user's online or offline state for any reason except to directly provide the services to the user, and under no circumstances in a manner that may surprise or disturb a user (including, but not limited to, sending a promotion or advertisement based on them coming back online). Using or sharing user data without specific user consent for the specific use of that data is strictly prohibited.

Illegal content and goods

Keep it legal. You are prohibited from using ShopFather platform to engage in illegal activities or facilitate the purchases or sales of any illegal products and services. Examples include, but are not limited to: child sexual abuse imagery, sales of human organs, sales of animal and regulated species, and human trafficking activities. It is your responsibility to comply with the applicable laws and regulations in your respective country.

Spam

There is no way to send spam to users on our platform. You will not be able to do mass mailing to your customers.

Abuse of the product

We do not abuse advertising and other mailing of messages to our users. Users themselves do not have such an opportunity to abuse the mailing list.

Misrepresentation and Impersonation

Users should not feel misled by ShopFather. You should be upfront, honest, and provide them with the information that they need to make informed decisions. ShopFather must not represent you or your products or services in a way that is not accurate, realistic, and truthful. Do not use our services to mislead or confuse users by pretending to be someone else or pretending to represent an organization you do not represent.

Message content must not:

Be misleading (e.g., making false statement about the business or qualification, falsely affiliating with other individuals, organizations, products and services, or making false claims which position improbable results are likely outcomes even if there are technically feasible)
Conceal or misstate information about the business, product, or service (e.g., using a false identity, business name or contact information, offers for products or services that are normally offered for free)
Contain information which is not clearly relevant to the actual product or service on the destination page
Fail to disclose the payment model and full expense that a user will bear (e.g., shipping costs and other billing related information; recurring subscription costs)
Prompt users to initiate a purchase, download, or other commitment without first providing all relevant information and obtaining the user's explicit consent

Editorial and technical requirements

Regarding digital (downloadable) goods. To facilitate high quality user experiences, do ensure that your content conforms with the editorial and professional standards as follow:

Grammar, spelling and spacing: all business content must use commonly accepted spelling, basic grammar and be written in logical sentence form.
Symbols: no excessive use of numbers, letters, punctuation marks or emoticons
Capitalization: business content must not contain excessive or incorrect capitalization
Gimmicky text: business content must avoid repetition of words, phrases and punctuation, and should not include any unnecessary or irrelevant text.
Image and video quality: image and video should not be low quality, unclear, appear sideways or upside down

Content policies

Our content policies are categorized into two groups: Prohibited content and Restricted content, each as detailed below. Regarding content of digital (downloadable) goods. You may not operate, feature, or otherwise engage with Prohibited content via ShopFather. You may not (a) exclusively promote products or services in Restricted content areas via ShopFather or (b) send promotional updates, advertisement, or commercial content that exclusively promote the Restricted content. You may promote products or services in Restricted content areas via ShopFather if such promotion takes place as part of promoting a wider set of products or services. Always remember to comply with your local laws and regulations.

Prohibited products content

ShopFather does not support unlawful, offensive or inappropriate content. This is a non-exhaustive list of products content we do not allow:

Counterfeit goods
Products described as knock off, replica, imitation, clone, faux, fake, mirror image, or similar terms when referring to a brand name in an attempt to pass themselves off as genuine products of the brand owner.
Dangerous products or services
Products or services that cause damage, harm, or injury. These include, but are not limited to, illegal drugs, equipment to facilitate illegal drug use, explosive materials, fireworks, weapons, instructions for making explosives or other harmful products.
Products or services that enable dishonest behaviors
Products, services or content that help users to mislead others such as fake documents, aids to pass drug tests, paper-writing or exam taking services; products, services, or instruction that enable unauthorized access to systems, devices or property.
Dangerous or derogatory content
Content, products or services that:
Incite hatred against, promote discrimination of, or disparage an individual or group on the basis of their race or ethnic origin, religion, disability, age, nationality, veteran status, sexual orientation, gender, gender identity, or other characteristic that is associated with systemic discrimination or marginalization
Harass, intimidate, or bully an individual or group of individuals
Threaten or advocate for harm on oneself or others
Seek to exploit others (e.g. blackmail, soliciting or promoting dowries)
Inappropriate use of flags, national emblems, or religious icons and imagery
Shocking content
Content, products or services that:
Contain violent language, gruesome or disgusting imagery, or graphic images or accounts of physical trauma
Contain gratuitous portrayal of bodily fluids or waste
Contain obscene or profane language
Likely cause shock, scare or disgust
Capitalizing on sensitive events
Content which may be deemed as capitalizing on or lacking reasonable sensitivity towards a natural disaster, conflict, death, or other tragic event with no discernible benefit to the victims.
Animal cruelty
Content that promotes or depicts cruelty or gratuitous violence towards animals, or which may be interpreted as trading in or selling products derived from threatened or extinct species.
Adult content
Content, products or services that are sexually explicit, sexually suggestive, or promote sexual themes, activities or escort services. Content promoting the sexual exploitation of minors, such as child sexual abuse imagery, is strictly prohibited.
Tobacco
Content, products or services that promote sales or consumption of tobacco, products containing tobacco, component parts of tobacco or products designed to simulate smoking behaviors.
Political content
All political content must comply with local regulations, including but not limited to restricted types of political content or election silence periods.
Unauthorized content
Content, products or services that are unauthorized to use copyrighted or trademarked content, or other legally prohibited content.

Restricted content

The policies below cover content that is sometimes legally or culturally sensitive. ShopFather can be a powerful way to reach customers, but in sensitive areas, it’s important to avoid showing this content when and where they might be inappropriate.

Alcohol
Content, products or services that promote branding, sales, promotion or consumption of alcoholic beverages. Content that promotes irresponsible alcohol consumption is prohibited.
Gambling and games
Gambling related content, products, or services, which include but are not limited to legal gambling activities such as: physical casinos, offline and online gambling activities, national or private lottery, promotional offers for gambling sites, and social casino games.
Healthcare related products and services
Content, products or services that promote branding or sales of prescription drugs, over-the-counter medicines, medical suppliers, online pharmacy, unapproved substances, clinical trial recruitment, HIV home test, abortion, birth control products and miracle cures products or services.

WHAT HAPPENS IF YOU VIOLATE OUR POLICIES

Depending on the type of violation of our policies, ShopFather may respond in several different ways. In some cases, we may allow an appeals process for the agents to fix the policy violation. If you believe that your access to suspended or their account suspended in error, you may request an appeal by emailing us at [email protected]. Below is a list of various ways we enforce policies, without limiting rights under applicable law.

Services suspension

We may suspend businesses or other entities from using ShopFather if they violate our product policies. This means that the suspended business or entity can no longer use ShopFather until the problem is fixed and has passed a policy review.

Account suspension

We may suspend your account if you have several violations or a serious violation. If this happens, all ShopFather services will be disabled. Any related accounts, including your new account, may be automatically suspended. We may report any illegal activity if required by law.